This Privacy Policy explains how Trip Todays (“Trip Todays,” “we,” “us,” or “our”) collects, uses, discloses, and protects personal information when you visit our website, contact us, request flight information, or use our travel-assistance services.
1. Information we collect
Depending on how you interact with us, we may collect:
- Contact information, such as your name, telephone number, email address, and preferred method of contact.
- Travel-request information, including departure and destination cities, dates, passenger count, cabin preference, baggage needs, and other itinerary details.
- Booking information, when necessary to arrange services, such as passenger details and information required by airlines or other travel suppliers. Payment-card information may be processed by a payment provider rather than stored by us.
- Device and usage information, such as IP address, browser type, device type, pages viewed, referring URL, advertising identifiers, and interactions with advertisements or call buttons.
- Communications, including calls, emails, messages, and enquiry history. Calls may be monitored or recorded where permitted by law and with any notice or consent required.
2. How we use information
We may use personal information to:
- respond to enquiries and provide requested flight or travel options;
- facilitate bookings and communicate with airlines, consolidators, payment providers, and other travel suppliers;
- provide customer service and communicate itinerary, schedule, policy, or booking updates;
- operate, secure, troubleshoot, and improve our website and services;
- measure advertising performance and understand how visitors use the website;
- prevent fraud, protect our rights, and comply with legal obligations; and
- send marketing communications where permitted, subject to your right to opt out.
3. Cookies and advertising measurement
We and our service providers may use cookies, pixels, local storage, and similar technologies to operate the website, remember preferences, measure visits and enquiries, prevent fraud, and evaluate advertising campaigns. These technologies may collect device and browsing information. Where required, we will request consent before using non-essential technologies. Browser settings can limit cookies, although parts of the website may not function as intended.
4. When we disclose information
We may disclose relevant information to airlines, ticketing partners, travel suppliers, payment processors, communications providers, website hosting and analytics providers, advertising and measurement partners, professional advisers, and government or regulatory authorities. We may also disclose information in connection with a merger, acquisition, financing, reorganization, or sale of assets. We do not disclose more information than we reasonably believe is necessary for the relevant purpose.
5. Sale and sharing of personal information
We do not sell personal information for money. Some advertising or analytics activities may be considered “sharing” or targeted advertising under certain state privacy laws. Where those laws apply, eligible residents may request to opt out. We will also process legally valid browser-based opt-out preference signals where required.
6. Data retention
We retain personal information only for as long as reasonably necessary for the purposes described in this Policy, including providing services, maintaining business and tax records, resolving disputes, preventing fraud, and satisfying legal obligations. Retention periods vary according to the type of information and applicable requirements.
7. Data security
We use reasonable administrative, technical, and physical safeguards intended to protect personal information. No website, transmission, or storage system is completely secure, and we cannot guarantee absolute security.
8. Your choices and privacy rights
You may opt out of marketing communications by following the instructions in the communication or contacting us. Depending on where you live and subject to legal exceptions, you may also have the right to request access, correction, deletion, portability, or information about our use and disclosure of your personal information; to opt out of certain sharing or targeted advertising; and to appeal a decision concerning a privacy request.
California residents may have rights to know, correct, or delete certain personal information; to opt out of sale or sharing; and to receive equal service without unlawful discrimination for exercising privacy rights. We may need to verify your identity before completing a request. An authorized agent may submit a request where permitted by law.
9. Children’s privacy
Our website and services are not directed to children under 13, and we do not knowingly collect personal information directly from children under 13. Travel information concerning a minor should be provided only by a parent, legal guardian, or other authorized adult.
10. International data transfers
Travel arrangements may require information to be processed in countries other than the country where you live, including by airlines and service providers. Privacy protections in those countries may differ. We take reasonable steps appropriate to the circumstances when arranging such transfers.
11. Third-party websites
Our website may link to airlines, payment providers, or other third parties. Their privacy practices are governed by their own policies, and we are not responsible for their websites or privacy practices.
12. Changes to this Policy
We may update this Policy periodically. The effective date above shows when it was last revised. Material changes may be communicated through the website or another appropriate method.
13. Contact us
To ask a privacy question or submit a privacy request, contact Trip Todays using the telephone number or other contact details displayed on our website. Please include enough information for us to understand and respond to your request.